Overview:
The new offerings are designed to cover every aspect of a business's digital infrastructure. Managed Networks involves Roke Telkom handling the entire local area network (LAN) setup and support, encompassing Wi-Fi, SD-WAN, cabling, switching and routing to ensure consistently reliable connectivity.
KAMPALA, Uganda — Roke Telkom, a Ugandan telecommunications and cloud solutions provider, announced the launch of a new, comprehensive suite of Roke Managed Services aimed at helping businesses optimize technology, reduce system failures and focus on core operations.
The expansion comes as many Ugandan businesses struggle with a lack of skilled tech staff, unreliable internet or high operating costs. Roke Managed Services addresses these issues by allowing companies, from large corporations to growing small and medium-sized enterprises (SMEs), to offload crucial information technology (IT) and network tasks to Roke Telkom’s experts.
Roke’s new portfolio provides comprehensive support, anchored by five core solutions plus Disaster Recovery as a Service. These services are backed by key guarantees, including a 99.8 percent uptime guarantee under the service level agreement and 24/7 support with continuous monitoring.
The new offerings are designed to cover every aspect of a business’s digital infrastructure. Managed Networks involves Roke Telkom handling the entire local area network (LAN) setup and support, encompassing Wi-Fi, SD-WAN, cabling, switching and routing to ensure consistently reliable connectivity. For robust protection, Managed Security delivers 24/7 threat checks, rapid response and industry-leading tools to pre-empt hacks, ransomware and data loss. Seamless communication is assured through Managed Telephony, which covers the installation, setup and maintenance of both cloud-based and on-premises PBX systems for smooth, high-quality voice services. Finally, Managed Infrastructure puts server management in the hands of professionals, handling setup, support and maintenance whether the servers are on-site, in the cloud or a hybrid of both. Crucially, the addition of Disaster Recovery as a Service ensures business continuity by backing up data in real time and enabling fast recovery after any system failure or attack.
Peter Muhumuza, chief technology officer of Roke Telkom, emphasized the launch’s transformative nature. “Roke Managed Services is a game-changer for Ugandan businesses,” Muhumuza said. “We’re moving beyond simply providing connectivity and becoming a true technology partner. By leveraging our infrastructure and expertise, enterprises and SMEs can offload the complexities of IT management and gain a competitive edge.”
Muhumuza added that the launch is a significant step in fuelling the nation’s digital growth, ensuring that system downtime and technical roadblocks no longer stand in the way of innovation and success. Roke Telkom already supports key sectors including financial services, education and manufacturing.