Talkio Mobile unveils flagship service center at Ntinda Complex

KAMPALA, Uganda — Talkio Mobile, a telecom provider, announced the grand opening of its flagship service center at Ntinda Complex on Aug. 15, 2025. This expansion brings mobile services to one of Kampala’s most dynamic commercial hubs.

The new facility at Ntinda Complex was designed to deliver a positive customer experience, with modern design, comfortable waiting areas, and new technology infrastructure. The center is a one-stop destination for all Talkio Mobile services and is strategically positioned to serve the thousands of residents, students and professionals who frequent the Ntinda area.

“The choice of Ntinda Complex as our newest service center location was deliberate and strategic,” said Vianne Allan Ahura, CEO of Talkio Mobile. “Ntinda represents the vibrant, forward-thinking spirit of modern Uganda — a community that values innovation, convenience and quality service. Our new facility embodies these same values while bringing our revolutionary telecom solutions directly to where people live, work, and connect.”

The Ntinda Complex service center offers Talkio Mobile’s range of services, including instant SIM card provisioning with immediate activation, advanced eSIM solutions, and customizable data and voice plans. The center also offers specialized packages for businesses, device support and integrated payment solutions, including mobile money.

To mark the opening, Talkio Mobile launched a series of promotional campaigns. Customers who purchase a SIM card during the opening will be entered into a grand prize drawing for smartphone devices and data bundles.

The service center is open Monday through Saturday from 9 a.m. to 6 p.m., with extended hours during peak periods and special events. The facility is fully accessible with wheelchair access, dedicated parking and multilingual staff.

“We’ve designed this center with the customer journey in mind,” said Martha Ninsiima, Customer Experience Manager at Talkio Mobile. “From the moment customers enter our doors, they experience the difference that comes with truly customer-centric service delivery. Our team has undergone extensive training to ensure every interaction reflects our commitment to excellence.”

This expansion builds on Talkio Mobile’s partnership with Interswitch’s Quickteller agent network, which has established the company’s presence at more than 20,000 locations across Uganda. The Ntinda Complex center represents the evolution of this distribution strategy, moving from agent-based services to company-owned customer experience centers.

“Our partnership with Interswitch provided the foundation for our nationwide reach,” Ahura said. “Now, with dedicated service centers like Ntinda, we’re elevating the customer experience to match the quality and innovation of our network services.”

The Ntinda Complex opening is part of the company’s expansion roadmap, which includes plans for additional service centers in Kampala and other regional towns in 2025 and 2026.