Overview:
The bank was named Most Innovative Digital Bank in Uganda and Best Private Bank in Uganda for 2024
KAMPALA, Uganda — I&M Bank has been recognized for its digital innovation and private banking services, winning two awards from the Global Banking and Finance Review Awards.
The bank was named Most Innovative Digital Bank in Uganda and Best Private Bank in Uganda for 2024. The awards recognize companies that demonstrate innovation, achievement and inspirational changes within the global financial community.
I&M Bank has introduced several digital products and services, including a digital account called Express Go that can be accessed through the bank’s mobile app. The Express Go account is designed to provide customers with convenient and affordable banking services.
The bank has also invested in a 24/7 self-serve digital pod at its headquarters, providing customers with a convenient and hassle-free banking experience.
According to Robin Bairstow, CEO of I&M Bank, the awards serve as a testament to the bank’s dedication to innovation and customer satisfaction.
“We are honored to be recognized for our efforts to provide innovative and convenient banking services to our customers,” Bairstow said. “This recognition is a result of the hard work and dedication of our teams towards delivering innovative solutions that empower our customers to enjoy their banking experience.”
I&M Bank has also recently upgraded its core banking system to Finacle, enhancing the efficiency of its services.
Annette Nakiyaga, Head of Marketing and Corporate Communications at I&M Bank, emphasized the bank’s commitment to meeting customer needs through digital innovation.
“We focus on enhancing customer experiences through digital innovations,” Nakiyaga said. “As we move forward, we will continue to prioritize the ever-changing needs of our customers and ensure that they have the tools to manage their financial lives effortlessly.”
The Global Banking and Finance Review Awards recognize companies that demonstrate innovation, achievement and inspirational changes within the global financial community.