The Uganda Revenue Authority (URA) has boosted its call centre, which it says will further simplify tax compliance.

Ian Rumanyika, the Commissioner Public and Corporate Affairs at URA in a press statement said the authority “have made a major upgrade to our contact center offering with the rollout of state of the art Interactive Voice Response (IVR) technology,”

“With this service support enhancement, we have ensured that the process of reaching out to us through our toll-free service helplines (0800-117000/0800-217000) is not only much simpler but also more reliable and delightful,” he said.

“We have matched the technology upgrade with human capital additions to ensure that we have the right people on the other end of the call to walk the clients through their tax compliance needs, tax education inquiries and so much more. The contact center upgrade has started with the IVR solution with a WhatsApp number option to follow shortly,” he added.

Rumanyika noted that this enhancement comes in handy at this time when taxpayers are filing their final tax returns and making their tax payments ahead of the 30th June 2021 deadline.

Multiple language options with English and Luganda already available during the pilot phase with more languages lined up for addition.