Britam Insurance Uganda launches digital self-service portal

Britam Insurance Uganda has launched a digital self-service portal, allowing their clients to access services from the company on their own with minimal interaction with staff.

Speaking at the launch in Kampala on Thursday, Paul Odong, the Operations Manager Britam Asset Managers, said with the digital self-service portal, one will have access to essential details such as your policy number, investment amounts, and contribution summaries.

“One key feature for investors is the ability to withdraw funds swiftly, reducing the processing time from 6 days to just hours. Additionally, you can register multiple bank accounts to facilitate convenient payouts for your business needs,” Odong said.

“For those managing accounts on behalf of children, you can easily access nominee details, ensuring you have all the necessary information at your fingertips. This feature allows you to keep track of important nominee information,” he added.

Odong added that you can also view your holding summary, bank details, and other important information. “Our portal allows you to raise inquiries or complaints, ensuring you receive first-hand assistance promptly,” he added.

Mr. Allan Mafabi, Chief Executive Officer at Britam Insurance Company (Uganda) Ltd, said the innovation is an affirmation of their investment.

“Our digital transformation journey started back, and we have invested much to be here and ensure our customers can self-serve. We want our partners and clients to have the ability to self-serve, allowing you to check your statements, claims, and investments, and monitor their performance,” he said.

“With the self-service portal, you can buy your policy there and then, for example: with Travel insurance – you can be at the airport and buy insurance on your phone,” he added.

Mr. Ronal Kasolo, General Manager (Britam Asset Managers), said the advantages of the investment self-service portal include user-friendly interface, secure access, 24-hour availability, ability to manage portfolios, convenience and much more.

“We are committed to this digital evolution, and we are implementing it across our entire footprint. Our set of portals has been designed to integrate with our products and services. What you can expect going forward are user-friendly products,” Kasolo said.

Dennis Kizito, the Director Supervision at Capital Markets Authority commended Britam for launching their self-service portals, saying this aligns with the objectives of promoting innovation and enhancing customer-centricity.

“We welcome Britam’s initiative, as these two portals signify progress and a commitment to thriving in the digital world”