KCB Bank unveils digital agent app as customers ditch banking halls

KAMPALA- KCB Bank Uganda has unveiled The KCBU Agent App, its banking application that promises to widen the bank’s footprint in Uganda in over 150 agent locations countrywide.

The platform was unveiled to KCB Bank agents, during a 2-day training that was organized by the bank at Hotel Africana.

Agnes Mayanja Namyalo, KCB Bank Uganda, Executive Director, said that KCB is a digitally innovative bank that continues to pursue digital innovations that will ultimately ensure high levels of customer service and satisfaction.

She further encouraged the agents to embrace the different innovations fronted by the bank as the world continues to steer to digitalization.

“KCB is a digitally innovative bank that continues to introduce better innovations to push even better service delivery. With these innovations we, as a bank pledge to deliver timely transactions through our cutting-edge technological solutions,” she said, imploring agents to be professional in all their dealings because they are the bank’s representatives.

 “While as a bank we strive to provide the best tools to make it easier for you to give the best to our customers, we call upon you to uphold the highest standards of professionalism in delivering services because you are our representatives out in the world.”

Balabyeki Frank, Head of Risk at KCB Bank Uganda, encouraged the agents to be invest in security not just at their businesses but on their gadgets as well.

Using the application, agents are able to open accounts for customers, carry out cardless and voucher-based withdrawals, float transfers, bill and school fees payments.

He said, “Since this application is on your phone, you must be vigilant with your phone security. Scam artists come up with new scams every day. It is therefore up to you as a business owner to invest in security to avoid future losses.”

The agents welcomed the new development and hailed KCB Bank for good commissions, quick reaction to customer queries and always equipping them with the right tools and knowledge through training sessions.

Naluyange Mariam, a KCB agent at Avantgarde Technologies happily appreciated the steps taken by the bank to keep her and other agents updated with the constantly evolving technological innovations. She said customer service will now be easier because the platform so far is stable.

Naluyange intimated, “With this app, we expect to experience a more stable network with less glitches. I can already see a big improvement in my service delivery as an agent.” She was also quick to add that her relationship with KCB Bank as an agent has elevated her status in society.

Agent banking is being adapted by both banks and customers as the world economy becomes more digitalized. According to the bank of Uganda, there were 26,858 bank agents in 2022 and shs 10.3 trillion was transacted through the agent banking system.

KCB Bank unveils digital agent app as customers ditch banking halls

KAMPALA- KCB Bank Uganda has unveiled The KCBU Agent App, its banking application that promises to widen the bank’s footprint in Uganda in over 150 agent locations countrywide.

The platform was unveiled to KCB Bank agents, during a 2-day training that was organized by the bank at Hotel Africana.

Agnes Mayanja Namyalo, KCB Bank Uganda, Executive Director, said that KCB is a digitally innovative bank that continues to pursue digital innovations that will ultimately ensure high levels of customer service and satisfaction.

She further encouraged the agents to embrace the different innovations fronted by the bank as the world continues to steer to digitalization.

“KCB is a digitally innovative bank that continues to introduce better innovations to push even better service delivery. With these innovations we, as a bank pledge to deliver timely transactions through our cutting-edge technological solutions,” she said, imploring agents to be professional in all their dealings because they are the bank’s representatives.

 “While as a bank we strive to provide the best tools to make it easier for you to give the best to our customers, we call upon you to uphold the highest standards of professionalism in delivering services because you are our representatives out in the world.”

Balabyeki Frank, Head of Risk at KCB Bank Uganda, encouraged the agents to be invest in security not just at their businesses but on their gadgets as well.

Using the application, agents are able to open accounts for customers, carry out cardless and voucher-based withdrawals, float transfers, bill and school fees payments.

He said, “Since this application is on your phone, you must be vigilant with your phone security. Scam artists come up with new scams every day. It is therefore up to you as a business owner to invest in security to avoid future losses.”

The agents welcomed the new development and hailed KCB Bank for good commissions, quick reaction to customer queries and always equipping them with the right tools and knowledge through training sessions.

Naluyange Mariam, a KCB agent at Avantgarde Technologies happily appreciated the steps taken by the bank to keep her and other agents updated with the constantly evolving technological innovations. She said customer service will now be easier because the platform so far is stable.

Naluyange intimated, “With this app, we expect to experience a more stable network with less glitches. I can already see a big improvement in my service delivery as an agent.” She was also quick to add that her relationship with KCB Bank as an agent has elevated her status in society.

Agent banking is being adopted by both banks and customers as the world economy becomes more digitalized. According to the bank of Uganda, there were 26,858 bank agents in 2022 and shs 10.3 trillion was transacted through the agent banking system.

The latest statistics from Bank of Uganda (BOU) indicate that growth in electronic payments, comprising mobile money and Real Time Gross Settlement (RTGS) transfers recovered strongly in 2020 and 2021, at 18% and 26% respectively, after sluggish growth in 2018 and 2019, respectively of 12% and 6%.

The reforms include the National Payments Systems Act 2020 through which BOU had issued 17 payments system related licences as of 1 August 2022.

The central bank has also recently further reduced the upper limits for cheques thereby increasing the scope for electronic payments.