Airtel Uganda Customer Services Director, Lynda Nabayiinda (left) and PR Manager Sumin Namaganda launch Airtel’s Customer Service Week at the premium shop in Wampewo (PHOTO/Courtesy).

Airtel has launched 13 new Airtel shops in select areas across the country. The new shop opening was in celebration of the week long customer service week from October 4th – 8th 2021 held under the theme “Celebrating the heart of service.”

A Customer Service Week is an international celebration to showcase the importance of customer service, and the role played by the people who serve and support customers on a daily basis. It also seeks to emulates how best practices of serving a customer can transform into business growth and creating a suitable environment for businesses to reconnect with their customers.

Commenting on the Customer Service Week, Lynda Nabayiinda Were, the customer experience director at Airtel Uganda, said, “We are delighted to join the rest of the world in celebration of the annual Customer Service Week. By providing the desired customer experience, and celebrating both our internal and external customers it is easier for us to retain and extract more value from them.”

She added, “This year, we will keep the celebrations simple by interacting with our customers through our digital channel, among other platforms by appreciating them, for their undoubting support over the years.  In addition, we have opened over 13 new shops countrywide, which efforts are purposed towards extending our services closer to our customers so that they can be able to access wide product and service range.”

Airtel staff cut cake to celebrate Customer Service Week.

Communication forms an importation part of the telecom firm’s social–economic day to day activities.

“With the advancement in technology, plus the continued demand for reliable internet connectivity, it is key that we invest in expanding our presence so that our customers can access the services as and when they need them,” Nabayiinda concluded.

Airtel Africa Limited is a Pan-African telecommunications company with operations in 14 countries across Africa. Airtel Africa is driven by the vision of providing affordable and innovative mobile services to all and is supported in pursuing this vision by its largest shareholder, Bharti Airtel.

Its product offerings include 2G, 3G and 4G wireless voice and data services and mobile commerce through ‘Airtel Money’.

Airtel Africa had over 97 million customers across its operations at the end of December 2018.