The management of Equity Bank Uganda is currently engaged in back-and-forth meetings to resolve several incidents where millions of money was mysteriously withdrawn from accounts of several customers.
In a potentially image damaging scandal that has drawn public condemnation, 11 customers have accused Equity Bank Uganda of not being helpful after their money went missing from their accounts.
And now this website has learnt that the management of Equity Bank Uganda on Wednesday, August 18, 2021, held a meeting with the aggrieved customers, who were accompanied by their lawyers, with a view to resolving the matter.
While the details of the meeting were not immediately revealed, this website understands that Equity Bank management has contacted the senior managers in Kenya, where the bank is headquartered, with a view to refunding the money.
Mr Philip Otim, the Marketing and Communication Manager of Equity Bank, on Thursday said that the matter is being handled on a managerial level and would issue a statement thereafter.
The bank has since stepped up tightening its internal security systems, especially with its mobile banking service named Eazzy Banking, which the customers say is prone to hackers.
“When accessing your bank account through our online/mobile banking platforms such as the Eazzy Banking app, Eazzynet, and Eazzybiz, avoid public devices or public networks. Remember, always log off from a site once you have completed a transaction,” Equity Bank posted on their Twitter page on Wednesday.
“Have you received a call impersonating Equity Bank? Our official hotline number is 0312327000. Block or report these numbers immediately. Remember DO NOT share banking details with ANYONE,” it added.
Flavia Adongo, a bank customer, who claims to have lost Shs 1.1 million, accuses the bank of exposing its clients to fraud through the new app.
“Equity Bank’s Eazzy Banking Services was hacked because it is easy for one to steal money, they don’t check on us like telecom companies to ascertain who is making transactions.”
“My savings were my Capital. Right now everything is down. I can’t pay my rent, I am surviving on the mercy of my friends and a few family members. I’m stuck because it is now coming to four months and the bank has never done a thing yet my business had just started and now I am back to square zero,” she said.