Dfcu bank has unveiled a new App that it hopes will speed up transactions and security of customers’ accounts.
The App dubbed “TrustFactor” replaces the one-time password (OTP).
Lloyd Jonathan Busuulwa, the dfcu Head of Alternative Channels, says this has been done, not only to improve security but also bearing in mind the challenges presented by the Covid19 pandemic.
“We are now migrating to authentication of transactions through an App called Trust factor. We are currently on a journey of migrating all our internet and quick banking users onto trust factor. All transactions will be authorized through the App in real-time,” he says.
“Additionally, TrustFactor provides dfcu’s clients with security against Sim Swaps and Phishing attempts which might target their accounts and money,” Busulwa adds.
He explains that customers using the dfcu Bank’s QuickOnline, QuickConnect and QuickApp channels will have to make use of the new App to ably authenticate and complete transactions.
“To succeed as business in a world that’s changing, organizations must provide efficiency, speed, safety and reliability to their markets and customers. The utilization of new technological advancements to simplify life is one way to do this,” he adds.
By using the right infrastructure, Busulwa said dfcu Bank has embarked on a journey that will positively bring its brand promise; ‘Making More Possible’ to life for its customers across the country.
With its latest campaign, ‘Banking at the Speed of U’, the Bank hopes to fulfil two key objectives; the first is to turn the bank into a 4.0 Bank; banking services delivered in real time with the help of technology.
He noted that the bank will also focus on enhancing customer experience through adaptation of digital services. This he said calls for a change in customer behaviour which the Bank believes it can achieve one changed mindset at a time.
“Among other enhancements, dfcu has revamped its online banking services. dfcu QuickBanking is an Omni-Channel platform which provides multiple ways for customers to transact, including; USSD for feature phone users, Online and App for Smartphone and computer users,” he said